Overview

This two-day program will provide dispatchers with all the skills they need to dramatically improve job performance. This program goes beyond traditional technical training to cover critical dispatcher skills such as leading technicians rather than letting technicians lead you, becoming the service manager’s partner, prioritizing customer emergencies, evaluating technician abilities, and managing your own career in dispatching.

Note: lunch will be provided on both days.

Learning Outcomes

After attending this program, dispatchers will be able to improve their job performance by learning how to:

• identify the service life cycle and the critical contact points that impact service success
• recognize the importance of the dispatcher’s job and its impact on the organization’s profitability
• communicate effectively with technicians and customers
• use effective decision-making approaches for optimum priority setting and effective resource allocation

Program Outline

• Module 1: The Dispatcher and the Service Organization 

• Module 2: Communication Skills for the Dispatcher 

• Module 3: Partnering with the Service Technician 

• Module 4: Servicing the Customer 

• Module 5: Managing the Service Manager 

• Module 6: Working with the Rest of the Team 

Who Should Attend?

Employees of mechanical and electrical contractors, sheet metal workers, and any dispatcher in a construction-adjacent environment.

Cancellation Policy

Written notice of cancellation must be received a minimum of ten (10) days prior to event start date to be eligible for a refund. Paid registration is transferable to another member of your organization at any time.