This session will help improve client and staff relationships by tackling two of the biggest challenges: lack of connection and communication.

In addition to typical client challenges, you must also manage differing personalities and the difficulties that technology can impose on relationships. The common thread to achieving success in all these areas is connection. In this unconventional session, you will understand what makes people so different as well as how to navigate through the complexities of human weirdness. You’ll also learn simple ways to serve and lead your team effectively.

Most “issues” within an organization involve communication – or the lack thereof. The problem is, we don’t know how to talk and when we do, we don’t do it right! We’ll dive deeper into the communication issues that keep derailing us. 

Who should attend?

All levels of staff. A specific session for owners and senior managers takes place at 8:30am (please register for that event separately). 

Speaker: 

Don't miss this opportunity to hear from internationally acclaimed business coach and strategist, Steve J. Thomas!